EFITC and Complex System Integrtation of Nortel-centric Voice Solutions
Software/Hardware Upgrades to Voice Systems,
Subsystems and Associated Peripherals
Program/Project Management and Adminstration
System/Network Engineering, Provisioning, Database engineering
Technical Services:
- White Papers
- Site Surveys, Technical Assesments
- Network Audits
- Technical Publications
- Document Control
- Configuration Management
Installation, Testing and Commissioning Services
Project Staging, Inventory/Kitting
System Deinstallation, Relocation & Reinstallation
Modular Systems (portable self-contained,
self-sustaining vocie/data communications centers) |
Extended Service Plans
NOC/ETAS Center Services (24x7 - x365)
- Remote Diagnostics, Testing and Troubleshooting
- Problem Remediation
- System Restoration Services
- Remote Software Release/Patch Administration
- Remote Engineering Support
Remote Alarm Monitoring (24x7 - x365)
Remote Programming and MAC Support
Customer Service:
- Repair/Return (Routine & Emergency)
- Spare Parts
- Field Service Support Dispatch
- Help Desk
- Material Only Orders
- Credit Card Purchasing
- Training
- Warranty Services (including Extended Service Plans)
- Supporting Documentation/Technical Bulletins/Brochures
Switching System Operations & Maintenance (O & M)
Campus Outside Plant (OSP) O&M
Site Management |
