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Supporting Services:
- Extended Service Plans (ESP)
- On-site O&M Technicians
- TAS / ETAS Services
- Network Services
The MTS Technical Assistance Services (TAS) center in Virginia
operates on a 24x7x365 telephonic support coverage schedule, which
provides our customers with the confidence and knowledge that MTS
resources will be available whenever they are needed for remote
monitoring. In addition, MTS provides real-time monitoring of alarm
conditions and immediate notification of equipment alarm activation. We
will provide 24x7x365 monitoring and notification of Customer O&M
technicians as necessary, in accordance with required response times.
The monitoring capabilities include current alarms monitored through the
existing Nortel Switch at the Customer’s location.
The MTS Remote Monitoring system continuously recognizes system
faults and alarms and automatically notifies telecommunications staff as
they occur. Each message collected from monitored systems is
immediately analyzed and compared with the installation-established
criteria to determine the level of severity of the particular alarm. Based
on established guidelines, the system will report any alarm condition
through audio and visual alarm indications to the monitoring staff, who
will then notify our on-call technicians. The criteria to trigger automatic
notification is fully customizable and is based on any combination of
Customer-specific thresholds, specific messages, time, frequency,
severity, business rules, keywords, or specific events. The customization
also provides monitoring tools for network management.
For inquiries or quote requests please contact: Bizdev@mutualtelecom.com |
MTS Remote Monitoring:
- The MTS Remote Monitoring (RMON) system can automatically notify
administrative, operations and technical
personnel through a variety of media,
including landline or cell phones,
pagers, and/or e-mail.
- Our highly trained technicians have the
ability to monitor from our Technical
Operations Center to diagnose severity
of Customer events and take
appropriate action (as required). Our
technicians are available 24x7 to assist
with fault isolation and resolution if
escalation is needed.
- Our customized monthly reports
breakdown events, tickets open and
actions taken. The reports are available
to our Customers, as are pager, email,
and cell phone notifications of critical
alarms. These are available to both to
on-site staff and our TAS management
staff.
- MTS notifies Customer contacts
immediately whenever there are restarts
or system-initiated switches of
activity on the SL-100, or whenever
there are INIs or Sysloads on the M1
systems.
MTS Service Deliverables:
- MTS supplies and installs an Alarm Interface Unit at the main office location.
- MTS remotely performs system
monitoring 24 hours a day, 7 days a
week, including holidays.
- MTS provides system alarm monitoring
and reporting.
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