Emergency Technical Assistance Services (ETAS), Repair and Return/Replacement, Maintenance Services
MTS offers comprehensive Extended Service Plans (ESP) for Nortel SL-1 and SL-100 switch systems, related subsystems, and peripherals utilizing organic and manufacturer services.
Our Technical Facilities and Field Service Support offices are located at Amherst Virginia, San Antonio Texas, Manama Bahrain, Sigonella Italy, and Seoul Korea. We supply Installation, Extended Service Plans (ESP), and a host of Maintenance Contracts to specifically meet each customer's needs.
ETAS Support and Remote Maintenance
MTS will provide Emergency Technical Assistance Support (ETAS) coverage on a 24 x 7 x 365 basis for all problem escalations to include the PBX system and other ancillary equipment .The MTS Operations Center and ETAS staff is available on a 24-hour basis to provide diagnosis of verbal reports, analysis of maintenance data, and recommendations to site personnel of the steps required to restore the system to fault-free operation.
MTS will provide remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services (emergency status determination resides with the customer). In addition to technical assistance, services include testing, diagnostic fault isolation, problem resolution, and system restoration from the MTS NOC facilities-and from the applicable manufacturer's NOC facilities as necessary-Remote support includes both telephonic assistance and direct.
Repair and Return/Replacement.
MTS will provide unlimited Repair and Return/replacement (R/R) services to all Nortel system electronic circuit packs, subassemblies, assemblies, and peripheral equipment, to include all manufacturer proprietary station equipment and other vendor equipment as required.
Our success in developing robust engineering resources is not only evidenced by our unique ability to commissioning SL-100 switching systems but also by the fact that MTS engineers are frequently subcontracted by Nortel to support JITC testing events, including the recent Succession 4.5 trial.
For inquiries or quote requests please contact: Bizdev@mutualtelecom.com
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Routine Replacements. MTS will provide routine replacement of failed LRUs utilizing our Depot Facility for the systems identified and for the associated remotes, consisting of all functions required to restore all failed LRU components and end items to serviceable operating condition.
This support consists of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable/replaceable items.
The MTS Depot Facility is fully staffed during normal duty hours and maintains on-call standby coverage to handle emergency orders during all non-duty hours.
All items shipped from the MTS Depot Facility are shipped by traceable means. Repaired items will operate the same as new items and will be returned to Customer within 30 days of receipt.
Emergency Replenishment. MTS will provide emergency replenishment services to the Customer as requested/needed; the Customer is the authority on defining what constitutes an emergency.
Emergency replacement consists of like-for-like replacement items to arrive on-site within 24 hours; verbal replacement requests from the Telephone Officer or other designated representative will be accepted as an authorized form of replacement initiation.
MTS emergency replacement is available 24x7x365. In response to any emergency repair/replacement request, an item is shipped via overnight delivery. |
