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MTS can provide fulltime, on-site, certified technician(s) to operate and maintain customer telecom systems - Included is Emergency Technical Assistance Support (ETAS) coverage on a 24 x 7 x 365 basis for all problem escalations.
State-of-the-art Health Care Facility - San Antonio, Texas
MTS provides dedicated on-site certified Nortel technicians to a modern state-of-the-art, 450-bed health care facility that provides level-one trauma and graduate medical education. It has 1.5 million square feet of operational space and a normal bed capacity of 450, of which 48 are ICU beds and 40 are dedicated to the Surgical Research Unit. The clinics support approximately 640,000 outpatient visits annually.
Since May of 2003, MTS has staffed a nine-person team providing dedicated, on-site, and comprehensive telecommunications Operations and Maintenance Services to the Health Care community in San Antonio, Texas.
Technical areas of responsibility include the following:
- Nortel SL-100 Remote switching system equipped with 7,000 active lines
- Network Troubleshooting and Trouble Resolution
- Network Adds, Deletes, Changes to Communications (LAN and/or Telephone) drops
- Computer-Aided Design (CAD) and Data entry support
- Cable Plant Services, including the installation of Category 6 house and station wire from point of end user termination to communication closet.
- Network Planning Site Surveys to identify drop locations, labor, and equipment requirements
- Special Projects to upgrade inside and outside cable plant, switching systems and peripherals
Customer management requirements include:
- Weekly written status reports to the Dir of Telecomm, Network Engineering Branch.
- Periodic written and oral briefings, reports, presentations or demonstrations to Customer personnel (upon request).
- Supply and Provisioning of all telecommunications materials and equipment
- Monthly parts & material usage reports, and Monthly financial reports
For inquiries or quote requests please contact: Bizdev@mutualtelecom.com
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Government Research Laboratory - San Jose, California
MTS provides a dedicated certified Nortel SL-100 Switch Technician perform on-site O&M duties for a period of 1 year, working 40 hours per week (5 days a week, 8 hours per day). At the present time, O&M duties include oversight of the SL-100 and ancillary equipment:
MTS provides technically qualified personnel to operate and maintain the Administrative Telephone System providing 24x7x365 Coverage for the On-Site Operations and Maintenance (Preventive and Remedial).
- Major equipment maintained includes Nortel SL-100 Digital Switch, with Remote Switching Systems, Peripheral Equipment, and ISP/OSP Plant (voice/data) Cable System.
- Installation of a new TMS system which includes call auditing and call accounting.
- Planned upgrade to CallPilot from existing Voice Mail System, and consolidation of call centers with new ACD system.
- Included with MTS Dedicated Certified Nortel Technician:
- Emergency Technical Assistance Support (ETAS) coverage on a 24 x 7 x 365 basis for all problem escalations to include the PBX system and other ancillary equipment as noted above.
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